Job Description

Core Roles and Responsibilities:

• Process customer orders, plan & optimize shipments into loads, tender freight to third-party carriers.
• Update Transportation Management System with current shipment information.
• Provide detailed instruction to various customers & associates from other shifts by phone and e-mail.
• Provide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions.
• Complete daily logs and trackers.
• Provides load exception investigation and reporting.
• Overall management of outbound transportation and delivery
• Schedule and send orders/requests to multiple carriers for outbound shipments distribution center/customers
• Document all compliance rate & optimal carrier usage
• Ensure all pickup and delivery appointments are made between receiver and Customer Company's order lists and tracks orders to ensure on-time delivery (TMS) to receiver.
• Develop relationships with all carriers and communicate internal/external challenges between Customer Company and receivers and develop solutions to the challenges
• Reviews scorecard with carriers on a weekly/monthly/quarterly basis to ensure all KPI's are being met and develops action plans to ensure compliance to KPI's
• Excellent and prompt communication skills with customers to solve any delivery issues
• Excellent interpersonal skills required to communicate effectively with senior level management.
• Prepare various daily reports
• Other projects and tasks as assigned by management

Requirements:

• Bachelor’s degree in business or supply chain management preferred
• Minimum (1) plus year of experience in Transportation/Supply Chain preferred
• Ability to manage multiple tasks and prioritize time sensitive situations in a fast-paced environment
• Excellent problem solving and analytical skills
• Excellent bilingual communication and interpersonal skills both in Korean and English
• Must be able to learn and regularly operate various computer systems across different platforms
• Must be able to work on weekends when required by Company

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