IT Support Systems Analyst Job at KODIAK Construction Recruiting & Staffing, Knoxville, TN

cHpvVFF5eUduSWpZU2ZpZjlsZEt2WVBzaVE9PQ==
  • KODIAK Construction Recruiting & Staffing
  • Knoxville, TN

Job Description

IT Systems Support Analyst

Location: Knoxville, TN (In-Office)

Compensation: $72,000–$80,000 annually

Schedule: Full-Time | Onsite

Position Summary

Our client is seeking an IT Systems Support Analyst to serve as the front line of technical support for internal users. This role is hands-on, people-facing, and critical to keeping daily operations running smoothly. You’ll troubleshoot issues, manage service tickets, and support a wide range of hardware, software, and network systems in a fast-paced office environment.

Key Responsibilities

  • Log, prioritize, and resolve help desk tickets in a timely manner
  • Diagnose and troubleshoot hardware, software, and connectivity issues
  • Provide in-person, phone, and email support to end users
  • Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
  • Support Microsoft 365, Windows 10/11, and common enterprise applications
  • Manage new user onboarding and employee offboarding
  • Perform routine software updates, patches, and device replacements
  • Assist with mobile device management (MDM)
  • Coordinate with vendors and escalate complex issues when needed
  • Document solutions, develop troubleshooting checklists, and recommend preventative improvements

Required Qualifications

  • 1–5 years of experience in an end-user IT support or help desk role
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS, Microsoft 365, and desktop hardware
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
  • Experience supporting mobile devices (iOS preferred)
  • Ability to communicate technical information clearly to non-technical users

Education:

  • Associate degree in an IT-related field preferred
  • Bachelor’s degree or technical certifications a plus

Work Environment

  • In-office support role with frequent user interaction
  • Regular prioritization of multiple requests and interruptions
  • Occasional lifting of IT equipment up to 40 lbs

Why This Role Matters

This position is the connective tissue between technology and the people who rely on it every day. You’ll directly impact productivity, employee experience, and operational continuity by keeping systems stable, users supported, and problems solved before they snowball.

Job Tags

Full time, Work at office,

Similar Jobs

InsideTracker

Product Designer Job at InsideTracker

 ...transform the way people eat, sleep and move to live a healthier life. About the Role Were looking for a high-agency Product Designer to own the full design lifecycle across our web and mobile platforms. Youll transform multifaceted health data and... 

ALTAMIRA

Environmental Compliance Consultant Job at ALTAMIRA

 ...Job Title: Environmental Compliance Consultant Location: Texas or Oklahoma About the Job: Altamira-US (Altamira) is seeking an Environmental Compliance Consultant to join our technical team. In this role, you will contribute technically to challenging environmental... 

Propio Language Services

Onsite Spanish Interpreter - Cincinnati OH Job at Propio Language Services

 ...anywhere and anytime through innovative technology and solutions. Founded in 1998 Propio Language Services provides critical interpreting and translation services that improve the quality of life with the communities we engage in. We do that by providing both remote... 

SENIOR CARE THERAPY

Insurance Eligibility Coordinator Job at SENIOR CARE THERAPY

The Insurance Eligibility Coordinator is responsible for verifying patient insurance coverage, ensuring accurate benefit information, and supporting efficient revenue cycle operations. This role works closely with patients, insurance carriers, clinical staff, and billing...

Avamere

Full Time Resident Care Manager/Registered Nurse Job at Avamere

 ...Resident Care Manager (RN) in Portland, Oregon Setting: Skilled Nursing Facility/Floor Supervisor Status: Full-Time (Mon-Fri) Apply at Teamavamere.com We are seeking a Resident Care Manager (RN)to oversee and coordinate resident care at Avamere....