Job Description

Lead desktop operations and a technical support team. This role will ensure systems run securely, efficiently, and in alignment with company standards.

Key Responsibilities:

• Oversee desktop setup, maintenance, and upgrades across multiple locations.
• Lead and mentor a support team to provide timely issue resolution.
• Maintain system security, compliance, and documentation.
• Partner with vendors to manage hardware and software procurement.
• Generate performance and system health reports for leadership review.

Ideal Candidate:

• 5+ years of IT support experience, including supervisory responsibility.
• Strong knowledge of Windows environments, endpoint management, and security protocols.
• Excellent troubleshooting, leadership, and communication skills.

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