Join a growing Managed Service Provider that values your time, skill, and growth. Every hour you work is paid, including overtime. We are looking for a Level 2 IT Support Engineer to deliver technical excellence, resolve escalations, and support a wide variety of clients both remotely and on-site.
This role offers a path for advancement and the chance to work directly with clients in a hands-on environment. Hybrid work-from-home flexibility is discussed and evaluated during semi-annual performance reviews, giving you the opportunity to earn trust and independence over time.
Responsibilities
• Handle escalated support tickets from Level 1 technicians and resolve complex technical issues
• Provide both on-site and remote support to clients, ensuring fast and effective service delivery
• Administer and support Microsoft 365 tenants and Azure environments
• Perform installations, upgrades, and maintenance across hardware, software, and network infrastructure
• Troubleshoot issues involving switches, routers, and firewalls
• Configure and deploy new workstations and servers
• Assist with infrastructure projects and migrations
• Maintain clear documentation and communicate effectively with clients and team members
Qualifications
• At least 1 year of previous MSP experience
• Strong experience supporting Microsoft 365 and Azure
• Knowledge of networking fundamentals including VLANs, DNS, DHCP, and VPNs
• Hands-on experience with hardware setup and endpoint management tools
• Strong communication and customer service skills
Benefits
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Travel and education reimbursement
• Paid overtime for every hour worked
• Ongoing training and certification support
• Hybrid work flexibility available after semi-annual review
If you are an experienced MSP technician who enjoys solving complex problems, building client relationships, and being rewarded for your time and results, we would love to hear from you.
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