Job Description
Bill Watts at Robert Half is partnering with a growing healthcare company looking to directly hire their next Chief Operating Officer (COO)! The COO is a key member of the executive leadership team responsible for overseeing day‑to‑day operations across a 30+ location healthcare organization. This role ensures operational excellence, clinical quality, financial performance, and scalable growth across all sites. The COO drives strategic initiatives, standardizes processes, strengthens patient experience, and leads multi‑disciplinary teams to achieve organizational goals.
The ideal candidate is an experienced healthcare operator with a track record of leading multi‑site environments, improving performance, and building high‑functioning teams in a fast‑paced, patient‑centered setting.
Key Responsibilities
Operational Leadership & Strategy
- Provide executive oversight of daily operations across 30+ clinics, centers, or facilities.
- Develop and execute operational strategies aligned with organizational goals and long‑term growth plans.
- Standardize workflows, policies, and procedures to ensure consistency, compliance, and efficiency across all locations.
- Lead capacity planning, site performance optimization, and operational scalability initiatives.
- Partner with the CEO and executive team on strategic planning, expansion, and service line development.
Performance Management & Financial Oversight
- Monitor and improve key operational metrics including patient throughput, staffing efficiency, cost management, and quality outcomes.
- Collaborate with Finance to develop budgets, manage P&L performance, and drive operational cost savings.
- Implement data‑driven decision‑making through dashboards, KPIs, and performance reporting.
- Ensure each location meets or exceeds financial, operational, and compliance targets.
Clinical Quality & Compliance
- Partner with clinical leadership to maintain high standards of patient care, safety, and regulatory compliance.
- Ensure adherence to federal, state, and payer regulations, including HIPAA, OSHA, and accreditation standards.
- Support quality improvement initiatives and implement corrective action plans when needed.
People Leadership & Culture
- Lead, mentor, and develop regional directors, site managers, and operational teams.
- Build a culture of accountability, collaboration, and patient‑centered service.
- Oversee workforce planning, staffing models, and talent development across all locations.
- Foster strong communication channels between corporate leadership and field operations.
Growth, Expansion & Innovation
- Support new site openings, acquisitions, and integration efforts.
- Evaluate and implement technology, systems, and process improvements to enhance operational efficiency.
- Drive initiatives that improve patient experience, access to care, and service delivery.
Qualifications
- Bachelor’s degree required; Master’s degree in Healthcare Administration, Business Administration, or related field strongly preferred.
- 10+ years of progressive leadership experience in healthcare operations, with at least 5 years in a multi‑site environment.
- Proven track record overseeing 20+ locations (30+ preferred).
- Strong understanding of healthcare regulations, payer models, and clinical operations.
- Demonstrated success in operational optimization, financial performance management, and team leadership.
- Excellent communication, strategic thinking, and change‑management skills.
- Ability to travel regularly to regional sites.
Why This Role Matters
This COO will play a pivotal role in shaping the future of a growing healthcare organization—ensuring operational excellence, elevating patient care, and driving sustainable growth across a large, geographically dispersed network.
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