Job Description

Hiring: Chief Operating Officer (COO)

Our agency is leading a search for a strategic, execution-oriented Chief Operating Officer (COO) to lead organizational operations during a pivotal period of transformation and growth. This is an executive leadership role designed for a "systems-builder" who can translate vision into disciplined processes and performance.

The Role

The COO will oversee day-to-day operations across the organization and its subsidiaries, ensuring operational excellence and cross-functional alignment. You will partner closely with the CEO and CFO to build infrastructure and support a high-performing, mission-aligned team.

Key Responsibilities:

• Operational Leadership: Oversee operations to ensure efficient execution across all programs and departments.
• Systems & Process Development: Lead the design and implementation of SOPs, workflows, and operational dashboards to support scalability.
• Cross-Functional Integration: Align shared services (HR, systems, facilities) to ensure a unified "one-team" culture.
• Organizational Readiness: Prepare the organization for major milestones, staff growth, and expanded programming.
• Change Management: Lead initiatives associated with rapid growth and evolving operational demands.
• Executive Partnership: Serve as a strategic thought partner to the CEO to translate strategy into measurable outcomes.

Qualifications & Experience

• Senior Leadership: Proven operational leadership experience in nonprofit, arts, cultural, or mission-driven organizations.
• Scaling Expertise: Demonstrated experience scaling organizations and building systems during periods of transformation.
• Systems Mindset: Experience developing SOPs, managing complex workflows, and leading cross-functional teams.
• People Leadership: Strong skills with a collaborative, solutions-oriented approach to performance management.
• Mission Alignment: Commitment to equity, community-centered work, and place-based impact.

What Success Looks Like

The ideal candidate will ensure the organization operates with clarity and consistency. Success means staff understand roles and decision-making pathways, reducing friction as the organization transitions into a scaled, multi-entity operation without losing its culture or mission focus.

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